Create and maintain your own virtual receptionist. For example … “Welcome to the Fantastic Company. Press 1 for sales, 2 for accounts …” etc.

Put a call on hold while you talk to a colleague or even to grab another call with the Call Waiting feature

Forward calls to a colleague or to your mobile or …

Auto-forward particular callers to an account manager, or a priority support queue.

Display either the standard caller’s ID or maintain your own database of caller names.

You can record all calls, or just certain callers, or certain users, or on-demand at any time.

If you wish you can be notified when another call is incoming and place your current call on hold while you take it.

Optionally allow staff to make themselves unavailable temporarily.

Convert inbound faxes to pdfs and deliver by email. Fax-out most documents from the desktop.

Bring your existing number(s)

Alchemy’s intelligent Queue and CallGroup functions allow comprehensive call management usually only available on very expensive solutions.

Voicemail messages are available from the handset, headset or can be forwarded to email.

Create and manage your own conference calls with an unlimited number of internal and external participants.