Need a reliable, flexible business phone system, with great local support?

You can use Alchemy's phone systems from anywhere with good internet connectivity ...

  • with handsets,
  • headsets,
  • soft-phones,
  • Microsoft Teams,
  • even from cellphones.

Our customers include:

  • medical centres,
  • motels,
  • schools,
  • a 200-person service-critical call-centre with complex call routing, multi-branch and multi-country operations,
  • small businesses with just a few staff working from their homes,
  • and even an emergency-services boat.

Features include …

AUTOMATED ATTENDANT / IVR

Create and maintain your own virtual receptionist. For example … “Welcome to the Fantastic Company. Press 1 for sales, 2 for accounts …” etc.

CALL HOLD

Put a call on hold while you talk to a colleague or even to grab another call with the Call Waiting feature.

CALL FORWARDING

Forward calls to a colleague or to your mobile or …

CALLER ID BASED ROUTING

Auto-forward particular callers to an account manager, or a priority support queue.

CALLER ID NUMBER AND NAME

Display either the standard caller’s ID or maintain your own database of caller names.

CALL RECORDING

You can record all calls, or just certain callers, or certain users, or on-demand at any time.

CALL WAITING

If you wish you can be notified when another call is incoming and place your current call on hold while you take it.

DO NOT DISTURB

Optionally allow staff to make themselves unavailable temporarily.

NUMBER PORTABILITY

Bring / keep your existing number(s).

QUEUES AND CALL GROUPS

Alchemy’s intelligent Queue and CallGroup functions allow comprehensive call management usually only available on very expensive solutions.

VOICEMAIL AND VOICEMAIL TO EMAIL

Voicemail messages are available from the handset, headset, or can be forwarded to email.

TELECONFERENCING

Create and manage your own conference calls with an unlimited number of internal and external participants.