Microsoft Teams

If you already use Microsoft Teams for messaging, meetings and video calls then you should consider also using Teams for your business phone solution.

Like all technology, Teams is great for some, less so for others.

Contact us for a no obligation discussion. We’ll give you our unbiased opinion whether we think Teams is right for you, or not.

The Top Benefits of Microsoft Teams …

1. Provides a Unified Communication Platform … voice and video calls, meetings, messaging (chat)
2. No separate or additional phone software
3. You can answer calls on desktop handset, PC, and/or mobile device
4. Our Teams solution has all the usual PBX features like … Auto attendants, Call queues, Caller ID, Call routing rules & time of day diverts, Voicemail to email, Call park and retrieve, Ring groups.
5. Keep your existing phone numbers
6. High-level security
7. Centrally managed for easy administration

Why use us for your Microsoft Teams project?

1. We are VoIP experts with a team of experienced engineers
2. More than 1000 happy users
3. We will take the time to understand your business objectives, your users’ needs and proficiencies, and your infrastructure capabilities.
4. We will help you have a hassle-free migration
5. We will arrange comprehensive training for your users.
6. Our attentive support is there when needed.

Questions ?

1. Will users have handsets, desk phones, cellphones, or a hybrid combination?
2. Do you need call centre features such as queues?
3. Will you want to self-manage changes such as holiday hours?
4. Full needs analysis is part of our standard discovery methodology.

Our process …

• Meet and greet.
  • Current situation.
  • Technology review
  • Needs analysis.
  • Expectation definition.
• Solution design including …
  • Technology … internet, routing, hardware, handsets etc
  • Call routing, queues, voicemail, etc
  • Hybrid / failover ?
  • Training needs for users and admin
• Quoting / acceptance
• Project plan confirmation including timeframe and responsibilities
• Go live
• One and three month review and ongoing support
• Testimonial + case study 🙂